On-demand Services App Development

FirstStab

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Industry

Construction

Team

7 Members

Time

7 Months

Platforms

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Company Overview

FirstStab is a US-based on-demand services platform offering a variety of professional services at home. Users can use the FirstStab app to book services, such as accounting, carpentering, cleaning, medical, legal, mechanical, plumbing, programming, engineering, business testing, home decor, etc., at any time. To fulfill the services, the platform works closely with professional service partners, who are denoted as PRO.

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Challenge at the Start

Building trust among all stakeholders of the platform

1

As the services extend to the entire US, building trust among service providers and end users was a challenge.

2

After completion of service, the client wanted money to be held in a segregated account.

3

The client wanted money to be credited to the service provider’s account only after user satisfaction.

Solution

  • Technically speaking, it was also a challenge for us, but we did it.
  • We suggested the client to use the Escrow account.
  • The integration of Escrow account increased the level of trust between service providers and end users. As a result, the business has seen great progress in the number of app downloads.
Timezone Challenge

Problem

Dealing with six different timezones in a single region

The project was expected to launch in the US, but the region has six different time zones.

The client wanted each stakeholder to work according to their real-time timezone.

The app was facing errors as users were booking services based on their timezone, and service providers were accepting the services in their timezone. The users wanted the service to be completed in real time, which was difficult for providers in different time zones.

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Solution

  • We integrated multiple time zones into the app.
  • After that, users were able to book services in their timezone, and the expected completion time was also shown according to their real-time timezone.
  • It further strengthens the bond of trust among service providers and end-users.

Pro Onboarding Challenge

Problem

Automating the onboarding process of service providers

  • The client wanted an automatic onboarding process for service providers.
  • He wanted the verification to be done without manually going through each profile.

Solution

  1. We integrated Sterling API into the app to automate background checks.
  2. The API automatically validates the identity of the applicant, eliminating the hassle of doing it manually.
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Communication Challenge

Scheduling and Notification for Employees

Problem

Ensuring the best collaboration between Pro and users.

Example
  • The client wanted transparency in the services.
  • He was looking for ways for real-time communication between all stakeholders.

Solution

  • We integrated a video conferencing feature into the app.
  • The video conferencing feature allows service providers to offer demos without visiting the user’s location physically.
  • The feature also builds trust among users, as they can monitor their work in progress in real-time.
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After undertaking this project, we researched extensively and went through several brainstorming sessions to find solutions to these diverse challenges. In the end, the hard work paid off, and we were able to create an app that exceeded the client’s expectations. With the launch of the app, FirstStab received a considerable response. Our expert team mitigated every challenge that came up during the development and delivered the project on time.

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