Customers or clients are the most important part of any profit generation business. If a company has to grow and become more and more popular, they have to keep trying different and newer ways to attract more and customers. As long a company is able to increase their customer base, they are in a position to grow. So, there is no doubt about the fact that the growth and the success of a business is dependent on the increasing number of customers and clients. If a firm is able to get more leads and also convert them, then no one can stop the company to become bigger as, the revenue is majorly poured in by the people who buy the product or opt for the services. Therefore, the perception or the interest of the customers also matter a lot. And, in order to make sure that the customers feel good about the company, the company has to offer a tremendous customer experience, and for that they would need a topnotch CRM solution like Microsoft dynamics CRM company services.
Both the investors as well as the customers pour in money to a business. But, the difference between both of them is that from a customer, you can expect a continuous in flow of money. At the same time, the whole purpose of a business is to cater to the needs of the people. Therefore, a company has to keep their customers happy and engaged in order to retain them for long periods. As, only when the customers will like the company, their products, their services or the overall experience that the company is offering, then only they would like to stick to that particular. Otherwise, they have enough options in the market as well.
Therefore, make sure that you use Dynamics CRM properly to ensure that you follow the customer journey. Also, you need to ensure that the overall experience that the customer is getting, starting from the marketing initiates to after sales, is taken care of off. For this, you would have to stay connected with the customer through Dynamics CRM services. The app allows you to interact with the customers at any time of the day. Thus, it becomes extremely convenient for you to spend time with the customers and make sure that they feel good about the company.
Microsoft Dynamics CRM is a top of the line solution which is aimed to bridge the gap between the customers and the company. The key objective of adopting Dynamics CRM should be to get closer to the customers. As, this app is available on smartphones as well, therefore, the CRM executives get a chance to stay in touch with the customers all the time. Especially, if there is any time of crisis, or when something is not going right, then if the CRM team of the firm is interacting with the customers on a constant basis, the customers feel more relaxed. And, the trust of the customers on the company strengthens. At the same time, the business is able to identify the key problem areas and the key areas of interests of the customers through this CRM solution. And, at the same time, the company can also pitch in their products, services, features etc. to make the customers more aware about their business.
One of the best ways to change how the customers think about your business is by first understanding the customers. If you know everything about your customers, then it is easier to market products to them. Also, the way they think about the company can be changed through effective marketing and sales campaigns. But, the campaigns can only be designed efficiently if the business gets to know their target audience, customers or clients better with the help of the insights generated by Microsoft Dynamics 365. In fact, Dynamics CRM services also offers the option to analyze a host of valuable data. This data is analyzed to get useful insights which help the companies to make better decisions.
Changing the perception of the customers about the company is not at all tough. However, you would have to use Dynamics CRM’s latest features in order to understand the customers first, and then offer a better customer experience. After all, everything is dependent on the experience that the customers get from the company!
Dairy Delivery Software
Native Milk always had to deal with route optimization to maximize profit and frequent changing of delivery boys. While this was easily manageable manually in offline business, it was a big headache when their business went digital.
We developed a mobile application for the drivers with route optimization. The total delivery area is divided into various routes and orders are sorted according to different routes. A driver is then assigned a single route.
PlanTech, (Construction Project Management software Case Study) a well-established US based construction company with huge projects, needed an improvement of their business processes and better optimization of their resources. As their business expanded, projects continuously got delayed which resulted in lawsuits by unhappy clients. We faced a variety of challenges to develop niche technological solutions for a company involved in the construction industry.
We designed separate web and mobile applications for foremen i.e. project managers and for construction staff (labourers). The applications has synchronized features such as calendar, attendance etc. that were updated real time Simple user interface for the layman was developed after many iterations and approval from the client.
We developed a dedicated central project management panel. The purpose was to have a centralised system update where all team leaders from different departments could update on their tasks at work.
We needed a fast technology to synchronize the source data to our system.
We had to run our programs real time during the horse race.
We ran our calculations on the given data, but by the time we generated an analysis of the probable winner, the market trends and positions of the race horses altered so our result had no value.
The reason behind using node.js is that we were able to establish a swift and persistent connection between betfair and our algorithm.
We could run our program with race data and generate results using the latest trends up-to-the-second with more than 99 % of the source data matching with our index.
On-Demand Delivery App
The client was clear with their needs but was not tech savvy enough to state specific requirements.
In GetIt the driver and vendor are treated as separate entities unlike a regular taxi application where such division does not exist.
We initiated brainstorming sessions with the client to plan out the project.
We built application functionality to optimize the process while simultaneously taking all stakeholders into account.
The client had an understanding of NFC but they had no idea of how the technology behind NFC works.
The client needed a secure platform as they wanted to keep the customer data secured.
We did a knowledge transfer with the client and explained the technology behind NFC and QR code.
We undertook a variety of security measures to prevent any leakage of user data.
The oldest insurance company of Lebanon reached out to us. They needed to digitize their operations and develop a lending application.
The target customers of the bank were mostly laymen with not much technical know-how. They consisted of old people, rural families, middle class urban families etc. Thus digitization was a challenge.
We developed a mechanism for the bank to directly disburse the loan amount to the customer’s bank account. This saved a trip to the bank of the customer and saved a lot of time for both the parties.