Native Milk, (Milk Delivery App Case Study) an India based milk dairy company reached out to us during the lockdown to digitize their business. We faced a variety of challenges that are faced by anyone in the food tech industry.
Challenge at the Start: Accepting the Orders
Problem
Native milk received diverse orders from a variety of customers.
Solution
We developed a mobile app for customers with a variety of options
Subscription based
For example,
Milk delivery for everyday of the month
Eggs every Friday
Curd every alternate day
Customer Registration for subscription-based orders where they could customize their orders
For example,
Delivery of milk for 5 weekdays with bread every thursday
Single Orders
A random order without a subscription purchase.
Optional Registration for single orders
Challenge after Accepting an Order: Managing it and Tracking Payment
Problem
Native Milk wanted an interface to easily process the order and track its payment status.
Confirmation of order status
Inventory & Stock Management
Confirmation of payment
Tracking of the parcel after shipping
Profit and Loss reports
Solution
We developed an admin panel to manage the whole order cycle from receiving to delivering.
Panel for order processing and assigning the delivery person
MIS reporting for stock management
Facility to manage customer accounts individually
Real-time Tracking of delivery boy’s location
Wallet option to track payments
Generation of business reports and statistical data for analysis
Challenge of Logistics: Drivers changing frequently & Route Optimization
Problem
Problem
Native Milk always had to deal with route optimization to maximize profit and frequent changing of delivery boys. While this was easily manageable manually in offline business, it was a big headache when their business went digital.
Solution
Solution
We developed a mobile application for the drivers with route optimization. The total delivery area is divided into various routes and orders are sorted according to different routes. A driver is then assigned a single route.
Need to start from scratch for every new driver to inform about regular customers
Extra cost in fuel and logistics as drivers repeating routes and wasting time
No problem if the staff is new as orders are now assigned by the route and the driver doesn’t need customer data.
Saves cost by three times as drivers do not repeat routes while on the field during delivery.
Example,
Native milk takes INR 10 per order for shipping.
One route of 5 km has 4 orders. Native milk takes INR 40 from the customers
One driver is assigned the single route and takes INR 20 for the 5 km route.
Native milk makes a profit of INR 40 - INR 20 = INR 20.
With our solutions, total travelling that was 70 kms and spanned 5 hours daily came down to Around 55 hours in 4 hrs 30 mins.
Challenge of Accounting: Reconciliation of Cash-on-Delivery Orders
Problem
A difference was observed in the cash claim difference between what the customer claimed to pay and what the delivery boy reported.
Manual reconciliation of cash payments took a lot of time.
Room for calculation mistakes as the accounting was being done on paper by hand.
Opportunity of fraud by customer or delivery person.
Solution
We added a Cash-on-Delivery option in the admin panel with OTP assigned to every delivery person.
Delivery boy confirms the payment.
Customer gets OTP.
Delivery boy enters OTP.
System registers ‘payment received’.
Manual reconciliation of cash payments took a lot of time.
Room for calculation mistakes as the accounting was being done on paper by hand.
Conclusion
We were able to provide a comprehensive solution to Aashirvad milk’s problems for all the challenges faced in the order cycle from customer delivery to final payment confirmation. We covered the logistics, accounting and all aspects of the business. Thus, we made it easier for them to not only survive the harsh effects of lockdown but grow their business and turn chaos into an opportunity.
Native Milk always had to deal with route optimization to maximize profit and frequent changing of delivery boys. While this was easily manageable manually in offline business, it was a big headache when their business went digital.
Solution
We developed a mobile application for the drivers with route optimization. The total delivery area is divided into various routes and orders are sorted according to different routes. A driver is then assigned a single route.
Platform Availability
Construction Project Management Software
Construction Software
Technology
Synopsis
PlanTech, (Construction Project Management software Case Study) a well-established US based construction company with huge projects, needed an improvement of their business processes and better optimization of their resources. As their business expanded, projects continuously got delayed which resulted in lawsuits by unhappy clients. We faced a variety of challenges to develop niche technological solutions for a company involved in the construction industry.
Solution
We designed separate web and mobile applications for foremen i.e. project managers and for construction staff (labourers).
The applications has synchronized features such as calendar, attendance etc.
that were updated real time Simple user interface for the layman was developed after many iterations and approval from the client.
We developed a dedicated central project management panel. The purpose was to have a centralised system update where all team leaders from different departments could update on their tasks at work.
Platform Availability
Betfair Trading Software Development
Trading Software
Technology
Synopsis
We needed a fast technology to synchronize the source data to our system.
We had to run our programs real time during the horse race.
We ran our calculations on the given data, but by the time we generated an analysis of the probable winner, the market trends and positions of the race horses altered so our result had no value.
Solution
We used the Node JS as it as an open-sourced JavaScript run-time environment that has the fastest libraries.
The reason behind using node.js is that we were able to establish a swift and persistent connection between betfair and our algorithm.
We could run our program with race data and generate results using the latest trends up-to-the-second with more than 99 % of the source data matching with our index.
Platform Availability
Getit
On-Demand Delivery App
Technology
Synopsis
The client was clear with their needs but was not tech savvy enough to state specific requirements.
In GetIt the driver and vendor are treated as separate entities unlike a regular taxi application where such division does not exist.
Solution
We initiated brainstorming sessions with the client to plan out the project.
We built application functionality to optimize the process while simultaneously taking all stakeholders into account.
Platform Availability
SMART Digital BusinessCard
NFC
Technology
Synopsis
The client had an understanding of NFC but they had no idea of how the technology behind NFC works.
The client needed a secure platform as they wanted to keep the customer data secured.
Solution
We did a knowledge transfer with the client and explained the technology behind NFC and QR code.
We undertook a variety of security measures to prevent any leakage of user data.
Platform Availability
Money App
Loan
Technology
Synopsis
The oldest insurance company of Lebanon reached out to us. They needed to digitize their operations and develop a lending application.
The target customers of the bank were mostly laymen with not much technical know-how. They consisted of old people, rural families, middle class urban families etc. Thus digitization was a challenge.
Solution
We developed a mechanism for the bank to directly disburse the loan amount to the customer’s bank account. This saved a trip to the bank of the customer and saved a lot of time for both the parties.