ServiceTitan Review: Features, Pricing, Demo, Pros and Cons

Digitalization has led to countless innovations and technological advancements in literally every industry. Even the field service industry is not left untouched. With the emergence of field service software like ServiceTitan, companies have started transitioning from paper-based systems to automated ones to save time and boost productivity. But is ServiceTitan the one you have been looking for in your field service business? Let’s find out in this detailed ServiceTitan Review 2025. 

ServiceTitan is basically a behemoth in providing cloud-based field service software. Its business model helps businesses in various ways, including field service management, job scheduling, payroll calculations, and HVAC service contractors. 

So, if you’re considering getting started with ServiceTitan, it is important to have comprehensive information about how it works, its features, pros & cons, pricing, and more. This detailed ServiveTitan review will evaluate every aspect of this software solution to find out whether it is worth going for or not. 

What is ServiceTitan?

ServiceTitan is a cloud-based SaaS platform designed by California-based software company, ServiceTitan. The software is designed extensively for field service businesses to manage and optimize trade businesses, including HVAC, electrical, plumbing, and others. 

The company, founded in 2007 in California, offers comprehensive software solutions that include advanced features, such as dispatching, scheduling, reporting, marketing, and enhancing customer experience. 

The company aims to help contractors improve business efficiency and profitability with its data-driven tools. They have a trust of over 11,800 trade customers, raising around $1.1 billion in funding. ServiceTitan is recognized for its focus on customer success through technological advancements and innovations. 

How Does ServiceTitan Work?

ServiceTitan simplifies the management of field services like plumbing, HVAC, and electrical work. When a business starts using ServiceTitan, it begins with the user logging into the system using secure credentials. Upon logging in, users access a comprehensive dashboard that displays active jobs, scheduling appointments, and other critical metrics.

The user can then schedule new jobs by entering the customer's details and the job requirements. ServiceTitan assigns these jobs to field technicians based on their availability. Field technicians receive job details on a mobile app. They use this app to track their work, update job statuses, and collect important information like customer signatures and photos.

ServiceTitan also helps technicians reach the job site efficiently using maps and GPS. As the job starts, both office staff and technicians get real-time updates, which increases transparency among all stakeholders.

Once the job is done, ServiceTitan automatically generates invoices and handles payments. The software also provides reports, helping businesses see their performance, track technician efficiency, and manage finances effectively.

Who is ServiceTitan For?

ServiceTitan’s targeted users include medium-to-large trade businesses. However, we won’t recommend it to startups or low-budget field service businesses. As an industry-centric software, ServiceTitan is best for companies dealing in HVAC, electrical services, plumbing, property management, construction and remodeling, and other field service management sectors.

At the same time, this software is recommended to companies that need a centralized system to manage all their business capabilities. Small-scale businesses may find ServiceTitan pricing to be quite expensive. There are many other ServiceTitan alternatives listed below that are more efficient and less expensive than this software system. 

Key Features of ServiceTitan

The features of this field service software are what make it useful and accessible to its end-users. Here’s what ServiceTitan has to offer businesses: 

Schedule Management

ServiceTitan's schedule management feature will help make your business run smoothly and efficiently. It uses a visual calendar and a drag-and-drop feature, making it easy to view all the jobs you have lined up and which technician is assigned to each. If there are any unexpected changes or cancellations, you can easily adjust the assignments and reassign technicians.

The scheduling system also includes route optimization, which helps save time and fuel costs by finding the most efficient routes for technicians to take.

Another useful feature is the ability to send notifications to customers via text or email. These notifications update customers about their service appointments, such as when a technician is on the way or about to arrive. This reduces the chances of missed appointments and last-minute cancellations. Additionally, the scheduling feature seamlessly integrates with the other core functions of the software.

Dispatching

The visual interface makes it easy to keep track of your team and their tasks. You can see everyone's assignments and their current status at a glance. This helps you manage the workload effectively. If there are any changes in plans or availability, you can quickly adjust assignments using the simple drag-and-drop feature. 

The interface also shows you the availability of each team member, making it easy to allocate tasks based on who is free. This ensures that all tasks are covered efficiently and no one is overburdened. 

Work Order Management

ServiceTitan has many features that make managing work orders easier. Work orders are linked with scheduling, so you can quickly assign the right technician for each job. The system lets you choose a technician based on their expertise. Technicians can see their work orders and schedules on the mobile app and get real-time updates.

Work orders are also where technicians note details about the job, including photos and other documentation. This helps keep records for future visits and invoicing.

Because all job details are documented, generating an accurate invoice is simple. The invoice can include labor hours, materials used, and any extra charges. Customers can also sign off on completed jobs directly within the software.

Contract Management

ServiceTitan’s contract management feature makes it simple for businesses to handle professional contracts and agreements, such as maintenance services, new client agreements, and extended warranties.

With a central dashboard, you can manage all your contracts in one place. You can also set contracts to renew automatically. The contract feature integrates with billing, making creating invoices and tracking payments easy.

The software also has a customer portal that gives clients access to their contracts. Clients can schedule services directly through this portal. Additionally, the software provides analytics and reporting based on your contracts, giving you valuable insights into your clients and overall business.

GPS Tracking

ServiceTitan’s GPS Tracking offers real-time updates on the locations of field service technicians. This tool helps assign jobs based on where technicians are, ensuring they reach clients quickly. It informs clients about when to expect the technician and records how long they spend at each job site, aiding in accurate billing. 

Additionally, the GPS tracking feature helps analyze work patterns over time, providing insights into how long various tasks take to complete. This helps businesses understand and improve their efficiency.

Customer Management

ServiceTitan’s customer database keeps track of all your business customers, their contact details, past appointments, and any additional notes. This setup allows you to view a customer’s information quickly and updates everything on one page. The software automatically sends appointment reminders and follow-up emails to your customers, making communication easier. 

Additionally, it lets you segment customers by location, service type, or other specific criteria, helping you manage your client base efficiently. This feature simplifies keeping in touch with your customers and organizing their information.

Customer Service & Support

ServiceTitan assigns each user a personal support team to assist with any specific questions they might have. When businesses sign up for ServiceTitan, they also receive onboarding and training to help them get started.

Moreover, ServiceTitan has an online community where users can find all the information they need. This community includes events like training sessions and webinars. Users can also ask questions and get help from other ServiceTitan users in this community. 

Security Features

ServiceTitan, as a cloud-based software, uses top-notch security measures. It ensures data safety with encryption protocols and user access controls, preventing unauthorized access. The software also performs regular data backups and continuously monitors activities to detect any unauthorized actions. These security features help protect your data and ensure it remains safe and secure.

How Much is ServiceTitan Pricing?

ServiceTitan offers a subscription-based pricing model, and its plan’s cost typically depends on your business size, the specific features you want, the number of users, and the modules. 

Although the exact pricing plans for ServiceTitan aren’t available on its website, businesses can expect to pay monthly charges for using the platform, its customer support, and regular updates. You can contact ServiceTitan customer support to get a customized quote based on your needs.  

Many ServiceTitan reviews indicate the high pricing for the platform, but its exceptional efficiency and revenue generation capabilities justify the investment. 

Is ServiceTitan Easy to Use?

ServiceTitan is often praised for its user-friendly interface and easy navigation. Even a new user will find it easy to navigate and use the platform. At the same time, the ServiceTitan mobile app keeps track of technicians’ assignments and locations in real-time. 

ServiceTitan’s setup process is quick and effortless, and the platform has a lot of advanced features that are useful for trade businesses. You can even take a tour of all the features while onboarding.                 

How to Get Started with ServiceTitan?

Looking to get started with ServiceTitan? Here’s how you can set up your account:

• First, start by contacting the ServiceTitan team to tell them about your business needs, features, and plan you wish to use. 
• After the consultation, you will get a customized quote based on your needs. 
• Now, sign up on ServiceTitan Go, and you will get training to get started. 
• If you’re already using some other software to manage client data, migrate it to your ServiceTitan platform. 
• Configure and customize the software to fit your needs and business goals. 
• Now, the ServiceTitan customer service team will assist in setting up the individual account based on your access level. 
• Integrate ServiceTitan with other software, and once it is set up, test it to make sure it is operational. 
• Finally, launch your ServiceTitan software for your team. 

Pros and Cons of ServiceTitan

Top 5 ServiceTitan Alternatives and How They Compare

Here’s a list of the top 5 alternatives to ServiceTitan and how each of them compares to this field service software: 

1). Praxedo

ServiceTitan is designed for medium to large businesses, while Praxedo is a good choice for smaller companies. Praxedo costs $39 per user per month, making it one of the most affordable field management software options. Praxedo is based in Europe and serves customers in North America and Europe. Due to its low cost, Praxedo offers fewer customization options.

2). mHelpDesk

ServiceTitan and mHelpDesk focus on different areas. ServiceTitan is designed to manage field service businesses, whereas mHelpDesk is tailored to optimize routes and manage work orders. You need to contact them for a consultation to get a pricing quote for either.

3). ServiceFusion

ServiceTitan and ServiceFusion cater to different types of companies. ServiceTitan is ideal for larger businesses with complex requirements. On the other hand, ServiceFusion is more suitable for smaller companies and solo entrepreneurs. 

ServiceFusion is more affordable but offers fewer customization options. ServiceTitan costs more because it provides a wider range of features, making it a better choice for companies needing more robust solutions.

4). FieldEx

If you're looking for a ServiceTitan alternative, FieldEx might be the one for you. This all-in-one platform revolutionizes field service management with its mix of advanced automation and user-friendly design.

FieldEx boasts a comprehensive set of features that boost operational efficiency. Some key features include intelligent scheduling, digital signatures, centralized spare parts tracking, and automated inspection checklists.

FieldEx also offers fully automated workflows and real-time data access, making it an outstanding choice for businesses aiming to enhance their efficiency and performance.

5). FieldAware 

FieldAware provides a range of advanced features that keep up with the latest industry trends. You can manage your fleet efficiently and integrate existing platforms like QuickBooks or NetSuite. This integration helps you gain important insights about your customers and cash flow. It's also designed for mobile devices so that you can access the information even without an internet connection.

FieldAware doesn’t list its prices on its website, so you have to contact it for a quote. Similar to ServiceTitan, FieldAware does not offer a free trial.

Conclusion 

ServiceTitan is undoubtedly one of the best software in the entire field service industry. Its efficiency, ease of use, and effectiveness are probably the reasons behind its widespread popularity. Additionally, its features, particularly scheduling, dispatching, work order, and customer management, make it stand out from its competitors like ServiceFusion. 

Despite all these positive points, ServiceTitan isn’t without any flaws. When we looked at ServiceTitan reviews, we found many users complaining about difficulty connecting with the technical team. Additionally, the pricing plans are quite expensive for small-scale businesses. 

As stated in this review, ServiceTitan is a readymade software solution with some customization limitations. If your business demands a fully customized field service software, we don’t think ServiceTitan is the best bet. Instead, you can hire a software development company and convey to them your requirements to get tailored software developed exclusively for you. If so, you can trust Mtoag Technologies to be your preferred development partner. 

FAQs

What Does ServiceTitan Do? 

ServiceTitan is a software platform designed for field service businesses like plumbing, HVAC, and electrical services. It helps these businesses manage their operations by providing tools for scheduling, dispatching, invoicing, customer relationship management, and reporting. With ServiceTitan, businesses can streamline their workflows, improve customer service, and enhance overall efficiency.

Is ServiceTitan a CRM? 

Yes, ServiceTitan includes CRM (Customer Relationship Management) features. It allows businesses to store and manage customer information, track service history, and maintain detailed records of interactions. These CRM capabilities help businesses build stronger relationships with their customers, improve communication, and provide personalized service.

Does ServiceTitan Integrate with QuickBooks? 

Yes, ServiceTitan integrates with QuickBooks. This integration allows businesses to sync their financial data seamlessly between the two platforms. By integrating with QuickBooks, ServiceTitan helps streamline accounting processes, manage invoices and payments, and ensure accurate financial records, making bookkeeping easier and more efficient.

How Does ServiceTitan Make Money? 

ServiceTitan makes money through subscription fees paid by its users. Businesses pay for access to the platform based on the number of users and the specific features they need. These subscription plans can vary in price depending on the size and requirements of the business. ServiceTitan also offers additional services and support, which can contribute to its revenue.

How Old is ServiceTitan? 

ServiceTitan was founded in 2012 by Ara Mahdessian and Vahe Kuzoyan. Since its inception, the company has grown significantly and has become a leading provider of field service management software. As of now, ServiceTitan is over a decade old and continues to innovate and expand its offerings.

Does ServiceTitan have GPS? 

Yes, ServiceTitan includes GPS tracking features. This allows businesses to track the real-time locations of their field technicians. GPS tracking helps optimize dispatching, ensure timely arrivals, and provide accurate records of technicians' movements and job durations. This feature enhances operational efficiency and improves customer service.